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Privacy Policy

Effective Date: 07.07.2025

At KND Agency (“KND,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including AI-driven automation, lead generation, chatbot, and SMS integration tools.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

 
1. Information We Collect

We collect both Personal Information and Non-Personal Information, as described below:

a. Personal Information

Information that can be used to identify you as an individual, such as:

  • Name

  • Email address

  • Phone number

  • Company name

  • Billing details (for paid services)

  • IP address (when associated with an identifiable user)

b. Non-Personal Information

Technical data and usage information, such as:

  • Browser type

  • Device information

  • Site usage patterns

  • Aggregated analytics

 
2. How We Use Your Information

We use the information we collect for purposes including but not limited to:

  • Providing and improving our services

  • Personalizing user experience

  • Processing transactions

  • Communicating updates or promotions

  • Sending transactional SMS or chatbot communications

  • Ensuring platform security and performance

  • Complying with legal obligations

 
3. Legal Bases for Processing (for GDPR users)

We process your personal data under the following legal bases:

  • Consent (e.g., for marketing communications)

  • Contractual necessity (e.g., to deliver services you’ve signed up for)

  • Legal obligation

  • Legitimate interests (e.g., service improvement, fraud prevention)

 
4. Sharing Your Information

We do not sell your personal information. We may share data with:

  • Service providers (e.g., payment processors, analytics tools)

  • Marketing partners (only with your consent)

  • Third-party platforms that you choose to integrate (e.g., CRMs, messaging APIs)

  • Legal authorities when required by law

 
5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These may include:

  • Session cookies

  • Analytics cookies (e.g., Google Analytics)

  • Marketing/retargeting cookies

You can control cookie settings through your browser preferences or by using our cookie consent banner.

 
6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Meet legal and regulatory requirements

  • Resolve disputes and enforce our agreements

 
7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Object to or restrict certain processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with a data protection authority

 
8. Data Security

We implement technical and organizational safeguards to protect your data. However, no system can be guaranteed 100% secure. We encourage you to use secure passwords and keep your credentials confidential.

 
9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified on our website or via email. Continued use of the Services after changes indicates acceptance of the updated policy.

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